I had an opportunity to build the account twice and would like to share my challenges, successes and lessons learned.
First go: when I was a new and got to deal with what I found (new to Zenitech, new to client, new to the role)
Then Covid-19 stroked and our client decided to go to furlough (i.e. all projects were put on hold, teams were disbanded for unknown period)
Second go: the client came back with a short notice and I had to ramp up the account again, taking into account the challenges/lessons learned (still work in progress)